Terms of Use

1. Agreement

By accessing or using https://thevirtualmediagroup.com (the "Site") and any related services provided by VirtualMediaGroup, you agree to these Terms of Use. If you do not agree, do not use the Site.

Separate written agreements, proposals, or statements of work may apply to commissioned services and take precedence over these general terms where they conflict.

2. About us

The Site is operated by VirtualMediaGroup. Our address is London, United Kingdom. You can contact us at hello@TheVirtualMediaGroup.com.

3. Use of the Site

You agree to use the Site lawfully and not to:

• Attempt unauthorised access to our systems, accounts, or data.
• Introduce malware, scrape content excessively, or disrupt site operation.
• Use the Site to transmit unlawful, defamatory, or infringing material.
• Misrepresent your identity or affiliation.
• Reverse engineer or copy materials except as permitted by law or our written consent.

We may suspend or terminate access if we reasonably believe these terms have been breached.

4. Client portal and accounts

Registered clients may access a secure portal for invoices, messages, and project information. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately of any suspected unauthorised use.

5. Services and quotations

Information on the Site about our services is for general guidance. Specific scope, pricing, deliverables, and timelines are confirmed in individual proposals or contracts. We reserve the right to decline work at our discretion before a binding agreement is formed.

6. Payments

Where payments are processed online, transactions are handled by Stripe. You agree to provide accurate billing information and to pay all fees due under your agreement with us. Refund terms, where applicable, are set out in your service agreement or invoice.

7. Intellectual property

Unless otherwise agreed in writing, we retain ownership of our pre-existing materials, tools, frameworks, and know-how. Upon full payment, clients receive the usage rights specified in their project agreement. Content on the Site — including text, graphics, logos, and design — is owned by or licensed to VirtualMediaGroup and may not be reproduced without permission.

8. User content

If you submit content through contact forms, messages, or file uploads, you confirm you have the right to share it and grant us a limited licence to use it to respond, deliver services, and maintain records. You remain responsible for the accuracy and legality of content you provide.

9. Privacy

Our use of personal data is described in our Privacy Policy, which forms part of these terms.

10. Disclaimers

The Site and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free operation.

Nothing on the Site constitutes professional, legal, or financial advice unless expressly agreed in a separate engagement.

11. Limitation of liability

To the extent permitted by law, VirtualMediaGroup shall not be liable for indirect, incidental, special, or consequential losses, or for loss of profits, revenue, data, or goodwill arising from use of the Site.

Our total liability arising from or related to the Site (excluding liability that cannot be limited by law) is limited to the greater of (a) the amount you paid us for the relevant service in the 12 months before the claim, or (b) £100.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

12. Third-party links and services

The Site may link to third-party websites or integrate third-party services (such as payment or authentication providers). We are not responsible for their content, policies, or practices.

13. Changes

We may update these terms from time to time. Continued use of the Site after changes are posted constitutes acceptance of the revised terms. Check the "Last updated" date above.

14. Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where mandatory consumer protection laws in your country of residence give you the right to bring proceedings elsewhere.

15. Contact

Questions about these terms? Email hello@TheVirtualMediaGroup.com.