Terms of Use

1. Agreement

By using https://thevirtualmediagroup.com (the "Site") you agree to these terms. If you do not agree, do not use the Site. Separate proposals or statements of work for commissioned work take priority where they conflict with these general terms.

2. About us

The Site is operated by VirtualMediaGroup. Address: London, United Kingdom. Contact: hello@TheVirtualMediaGroup.com.

Further trading details are on our legal notice.

3. Use of the Site

You agree to use the Site lawfully and not to:

• Attempt unauthorised access to our systems, accounts, or data.
• Introduce malware, scrape content excessively, or disrupt the Site.
• Send unlawful, defamatory, or infringing material.
• Misrepresent your identity or affiliation.

We may suspend access if we reasonably believe these terms have been broken.

4. Client portal and accounts

Registered clients may access a portal for invoices, messages, and projects. Keep your login details confidential and tell us at once if you think someone else has used your account.

5. Services and quotations

Website descriptions are general. Scope, price, deliverables, and timing are confirmed in individual proposals. We may decline work before a binding agreement is formed.

6. Prices, VAT, and payments

Prices are as shown at checkout or on your invoice. If we are VAT registered, VAT will be shown where it applies. Online card payments are processed by Stripe. You must pay fees due under your agreement with us.

7. Consumer contracts (UK)

If you are a consumer in the UK, the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 may apply.

For most off-premises or distance contracts you have 14 days to cancel. If you ask us to start digital content or a personalised service during that period, we will ask you to confirm that you understand you may lose the right to cancel once supply has begun or the service is fully performed. Custom website, design, and similar commissioned work is typically personalised; cooling-off may not apply once we have started with your agreement.

Goods must be as described, fit for purpose, and of satisfactory quality. Digital content must be of satisfactory quality, fit for purpose, and as described. Services must be performed with reasonable care and skill.

8. Intellectual property

Unless agreed in writing, we keep ownership of our pre-existing materials, tools, and know-how. After full payment, clients receive the usage rights set out in their project agreement. Site content may not be copied without permission.

9. User content

If you send files or messages, you confirm you have the right to share them and give us a limited licence to use them to reply, deliver the work, and keep records. You remain responsible for what you send.

10. Privacy

Personal data is handled as described in our Privacy Policy.

11. Disclaimers

The Site is provided as available. We do not promise uninterrupted or error-free operation. Nothing on the Site is professional legal or financial advice unless we agree that in a separate engagement.

12. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under English law, including your statutory rights as a consumer.

Subject to that, we are not liable for indirect loss, or loss of profit, revenue, data, or goodwill arising from use of the Site. Our total liability related to the Site (except liability we cannot limit) is limited to the greater of (a) the amount you paid us for the relevant service in the 12 months before the claim, or (b) £100.

13. Third-party services

Links and integrations (including payments and sign-in) are provided by others. We are not responsible for their content or policies.

14. Changes

We may update these terms. Continued use after we post changes means you accept the revised terms. Check the date above.

15. Governing law

These terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, except where mandatory consumer law in your country of residence lets you use other courts.

16. Contact

Questions: hello@TheVirtualMediaGroup.com.